F.A.Q.
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Ordering
- How do I order?
Please call us at 864 · 576-4225, or visit our store location.
- Can you ship my order to me?
Yes, we can ship anywhere. We generally use UPS and what ever it costs us is what it will cost you. There is no mark up.
- What are your methods of payment?
We accept Cash, Check and Credit cards.
- Do I have to put a down payment on my order?
Yes, there is a down payment of 50% on any order.
- Can I get an item specialty ordered?
If you want to order anything under the categories of sports, billiards, signs and printing, chances are we can get it for you!
Screen Printing and Embroidery
- Can I bring my own products to print or embroider?
If you prefer to you can bring your own. However, there is a $20.00 fee, and we recommend that you choose from our catalogs to take advantage of our wholesale prices and to ensure the best print quality.
- Can I buy my own product blanks for less than you sell them to me?
Probably not, as we get special pricing from the distributors that the general public doesn't. Plus most distributors wont sell blanks unless you're in the industry.
- What can you print on?
We can print on about just anything- even hard surfaced products, as long as they are free of resins and relatively flat. However some hard surfaces are better suited for Decals. For more information, be sure talk to our sales associates.
- What can you embroider on?
We can embroider on about just any cloth products, as long as they are not to thick. For more information, be sure to talk to our sales associates.
- What is your turnaround time?
Our general turnaround time is 2 weeks, but if we're swamped in orders it may take us a bit longer. So be sure to order early and don't wait until the last minute to ensure your order arrives on time.
- Why does the resolution of my artwork matter?
If the resolution is too low than the print quality will be poor. Our artists would have to redraw the artwork and we'd have to charge you the $35.00 per hour fee.
- I want to reprint an old design. Do I have to pay the set up fees again?
No, you don't. We file away your artwork and screens so you don't have to. However, if you haven't printed the design in two years you may have to pay the screen charge again.
- What is a screen?
Click here to find out.
Signs, Banners and Decals
- Can you come out and put up my sign?
Yes. Along with creating your sign we can also include the service of installing it at any upstate location. Call about service pricing at 864 · 576-4225.
- Can you put the decal on my vehicle?
Yes we can. If you have a large decal or would rather have our experienced artist place your decal, then bring your vehicle to the shop or we can come to you. Call about service pricing at 864 · 576-4225.
Business Cards, Letterheads and Envelopes
- Is my artwork kept on file?
Yes, we save all artwork and can reprint your cards, letters or envelopes again, without the art fee.
Apparel and Promotional Products
- Can I purchase apparel and promotional products without getting anything printed on them?
Of course you can.
- What if I can't find what I'm looking for?
Chances are we can have it specialty ordered.
- Why aren't all the prices listed?
Because there are simply too many to list. The prices vary differently between brand sizes and colors. Call us with the styles you are interested in and we will let you know what they go for.
Billiards
- Why choose Spartan Custom for your pool table needs?
Because Spartan Custom has over 35 years of experiance in pool table sales, maintenance and repair. We guarantee top of the line billiard products and services.
- Why choose Brunswick® Billiards?
Brunswick has been the market leader for pool tables and game room furnishings since 1845 because Brunswick offers the industry's largest selection of high quality product, backed by a lifetime warranty and supported locally by the best dealer network in the business.
Brunswick offers something for all tastes and budgets, from legendary heirloom-quality furniture, to traditional yet durable pool tables starting at just $1,499. All of Brunswick's products are installed in your home with the same level of world-class service and attention to detail. Don't be fooled by competitors who arbitrarily inflate their retail values so they can offer the perception of huge savings and then use independent contractors to coordinate your installation.
There are real reasons why families and professional players for over 161 years have chosen Brunswick over the competition. With Brunswick you get the best products and service at competitive prices everyday.
- Can you order me parts that I can not find on your the website?
Yes, we can. There are so many it's hard to list everything, so chances are we can supply you with whatever you're looking for.
Sports
- Can I order items off-season?
Our products are not seasonal. You can order them anytime you'd like.
- Do you provide equipment and uniforms for the sports not listed?
We specialize in the sports listed; however we can special order equipment and for any other sport.
Check our Markwort-Football/Basketball catalog for the following sports: Football, Basketball, Soccer, Volleyball, Tenis, Lacrosse, Hockey, Boxing, Rugby, Track, Badminton, Golf, and Swimming.
And for uniforms, our uniform catalog or apparel catalog may have what you're looking for. If not, give us a call and we'll special order it for you!
- What if I can't find what I'm looking for online?
Give our sales associates a call to see if we have it at the storefront or if we can specialty order it for you.